Monday, August 23, 2021
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Disney Parks’ new ‘Genie’ app helps you skip traces — however you will should pay

Pixar Pier at Disney California Journey Park on the Disneyland Resort on June 6 in Anaheim, California. Disney is rolling…

By Staff , in Amusement Parks , at August 23, 2021

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Pixar Pier at Disney California Journey Park on the Disneyland Resort on June 6 in Anaheim, California. Disney is rolling out a brand new service that can assist parkgoers streamline their visits and reduce down on wait occasions. (AaronP, Bauer-Griffin, GC Photos)

AHAHEIM, Calif. — Hundreds of thousands of friends go to Disney theme parks every year, and most of them in all probability detest ready 90 minutes to experience “Peter Pan’s Flight.” So now Disney is rolling out a brand new service that can assist parkgoers streamline their visits and reduce down on wait occasions.

“Genie” — which debuts this fall at California’s Disneyland and Florida’s Disney World — is a brand new digital service that can “maximize your park time, so you possibly can have extra enjoyable,” in line with the corporate.

“From particular sights, foodie experiences and leisure, to common pursuits like Disney princesses, villains, Pixar, Star Wars, thrill rides and extra — simply inform Disney Genie what you need to do and it’ll do the planning for you,” Disney stated in a weblog put up on Wednesday.


You inform Genie what you have an interest in particularly — whether or not that be an attraction, a meals, a personality — and Genie’s going to return again to you and inform you methods to benefit from your day.

–Josh D’Amaro, Disney Parks


Disney Parks Chairman Josh D’Amaro advised CNN Enterprise this week that the corporate listened to friends who need the theme park expertise to be less complicated, simple and tailor-made “for them.”

“You inform Genie what you have an interest in particularly — whether or not that be an attraction, a meals, a personality — and Genie’s going to return again to you and inform you methods to benefit from your day,” D’Amaro stated.

The free service will likely be constructed into Disney Parks’ established apps together with a paid model known as “Disney Genie+” that permits friends to entry the “Lightning Lane” for $15 at Disney World and $20 at Disneyland.

“Lightning Lane” is mainly a paid model of a profit that was free for friends: Disney’s FastPass, which allowed guests to guide experience and attraction occasions prematurely to keep away from lengthy waits. The FastPass system at Walt Disney World was placed on hiatus through the pandemic, and is being changed completely by “Lightning Lane.” On the day of their go to, friends can use the paid app to pick out obtainable occasions for greater than 15 sights at Disneyland and greater than 40 sights at Disney World — together with classics resembling “Haunted Mansion” and new sights like “Millennium Falcon: Smugglers Run” — in addition to reduce down on wait occasions when visiting a number of parks.


We have had 60 years of expertise in theme parks. So we all know precisely how persons are behaving, how the sights are behaving. We all know precisely methods to optimize a day.

–Josh D’ Amaro, Disney Parks


Past shorter traces, “Genie+” may also supply audio experiences themed round Disney parks, augmented actuality lenses for Disney World friends and limitless “PhotoPass” downloads for these heading to Disneyland, which supplies skilled pictures to friends.

D’Amaro famous that the app is actually about providing flexibility to shoppers.

“You may enter our parks and should you’re not even fascinated about utilizing ‘Genie,’ you do not have to,” he stated. “You continue to have standby lanes, you continue to have digital queues at a few of our sights. You may nonetheless benefit from the park any manner that you just need to take pleasure in it.”

The “Genie” app is the most recent initiative from Disney to spend money on expertise that connects the digital world to the bodily parks themselves. The corporate has beforehand introduced new immersive, tech-focused sights and accommodations in addition to a partnership with Snap.

Along with bettering the visitor expertise, the brand new “Genie” app can be good enterprise: the much less time a visitor spends ready in line, the extra time they’ve to purchase meals, drinks and merchandise. Disney’s Parks unit introduced in $4.3 billion within the third quarter, up from $1.1 billion in the identical quarter final 12 months.

D’Amaro added that the service is “a continued evolution to ensure that we make that visitor expertise higher each time a visitor visits us.”

“We have had 60 years of expertise in theme parks. So we all know precisely how persons are behaving, how the sights are behaving. We all know precisely methods to optimize a day,” he stated. “So with expertise advancing, we’re capable of take all that info and all of that information that our industrial engineers have and serve it up in a really handy solution to our friends.”

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