Thursday, August 12, 2021
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Scottsdale girl blames COVID-19 for serving to her lose $14,000

SCOTTSDALE, AZ (3TV/CBS 5) — Laurie Susie says she was excited to be beginning a brand new profession outdoors of…

By Staff , in Travel Insurance , at August 12, 2021

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SCOTTSDALE, AZ (3TV/CBS 5) — Laurie Susie says she was excited to be beginning a brand new profession outdoors of Arizona.



a woman sitting at a table with a laptop and smiling at the camera: Laurie Susie was able to work remotely for her new job.


© Supply: 3TV/CBS 5

Laurie Susie was capable of work remotely for her new job.


“I truly received a vp job for a global group. So, I used to be transferring to Florida. Sadly, they have been a nonprofit, so that they did not pay relocation.”

It was again within the spring of 2020 when the Scottsdale girl was planning her relocation and regarded for a spot to remain that might additionally soak up her cats. She went on-line, and he or she finally got here throughout a home for lease by way of VRBO. It is an internet rental service the place property homeowners promote their place for lease.

“The home that I used to be renting was a phenomenal residence in a property in South Florida known as Lighthouse Level,” Laurie defined.

Laurie says she deliberate on renting the house for an prolonged interval, round 75 days, and it wasn’t low-cost. “The entire quantity that I used to be charged was $14,878.”

However after placing all that cash on her bank card, COVID-19 journey restrictions took impact, and Laurie’s journey to Florida did not occur.

“Due to the pandemic in South Florida. The place, I used to be capable of work remotely. They shipped me my laptop, and I labored from right here.”

As a result of she could not journey, Laurie made quite a few calls requesting her greater than $14 thousand be returned from VRBO. Nonetheless, the cash wasn’t returned. “I am principally in a catch 22.”

3 On Your Aspect received concerned and requested VRBO if the correct choice was made. They wrote us again saying Laurie waited too lengthy to cancel.

“Laurie was not eligible for a refund based mostly on the property’s cancellation coverage when she canceled her reserving three days earlier than check-in, and her reserving was additionally not coated below our emergency coverage,” the company stated in a press release.

As a final resort, Laurie disputed the $14,000 cost along with her bank card firm which finally denied her request based mostly on VRBO’s data. Laurie hopes by coming ahead; others might be taught a precious lesson in relation to studying a contract in its entirety earlier than signing something.

“So, my hope is to coach others, but in addition, you realize in the long term, it might be good to get my a refund,” Laurie stated.

3 On Your Aspect acquired the next data from VRBO:

Thanks on your e mail. Vrbo’s COVID-19 Emergency Coverage was designed to deal with the unprecedented state of affairs attributable to COVID-19 early on when many vacationers and hosts wanted assist navigating the pandemic, and utilized to bookings made earlier than March 13, 2020 with a keep date between March 13 and June 30, 2020. For bookings coated by this coverage, we requested hosts to work with their friends and supply a full credit score for a future keep inside a yr, or not less than a 50% refund if future keep dates can’t be discovered. Vrbo additionally refunded 100% of the cash we made by way of traveler service charges. Outdoors of this emergency coverage, refunds are issued by the host based on their cancellation coverage, which is agreed to by friends on the time of reserving. Our Buyer Relations crew regarded into Laurie Susie’s case. Laurie was not eligible for a refund based mostly on the property’s cancellation coverage when she canceled her reserving three days earlier than check-in, and her reserving was additionally not coated below our emergency coverage. Regardless of the cancellation coverage, the host was prepared to work with Laurie for a refund or credit score for a future keep. Nonetheless, when Laurie filed a chargeback along with her bank card firm for the reserving, the dispute was then within the arms of her bank card firm. The result of a bank card dispute can by no means be assured, and the bank card firm makes the ultimate choice.Whereas we won’t pressure the host to make an exception to their cancellation coverage or change her bank card firm’s choice on the chargeback, Laurie has already acquired a refund from Vrbo for the traveler service charge and the refundable harm deposit.

Listed below are some ideas for vacationers when reserving a trip residence:

Examine for COVID-19 journey restrictions: COVID-19 testing and quarantine necessities are altering quickly. Use this useful device to see particular journey restrictions by nation. Be sure you test your departure metropolis and vacation spot.Evaluate the property’s cancellation insurance policies: They apply even when your reservation is affected by COVID-19.Contemplate buying journey insurance coverage: Journey Insurance coverage might present protection for sickness resulting from COVID-19 must you be identified and prevented from journey on the time of your departure. When shopping for journey insurance coverage, evaluation the coverage to ensure it supplies the correct protection on your wants – the broadest insurance policies might cowl cancellations for any purpose.

Extra data and sources for vacationers will be discovered on this assist article.

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