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This Samsung TV has a horrible drawback. Can we assist?

Pam Harper is at dwelling recovering from surgical procedure when her new Samsung TV develops a large unfixable drawback simply…

By Staff , in Travel Insurance , at August 20, 2021

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Pam Harper is at dwelling recovering from surgical procedure when her new Samsung TV develops a large unfixable drawback simply when she wants it most. She’s hoping the corporate will ship her a refund or alternative, however to date, it has finished neither. Now what?


I’ve an issue with my new 50-inch Samsung good TV that I purchased on sale for $416 at Goal not too long ago. It doesn’t work, and I’m attempting to get a refund or alternative.

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After I arrange the TV, I seen that the distant wasn’t working appropriately. A crimson mild stored blinking, and the distant would freeze, unable to attach with the TV. I known as, and a Samsung technician talked me by a number of steps to resolve the issue with the TV and decided it was a defective distant. Samsung despatched me a brand new distant

Earlier this month, the TV stopped exhibiting a picture. It simply displayed a small strip of shade on the prime, with the rest of the display completely black. It then switched from black to darkish charcoal and again. Then no image would present in any respect, and the sound was solely intermittent.

A number of occasions an enormous, rounded uneven black “blob” would seem across the center of the display, obscuring a giant a part of the image.

I’ve contacted Samsung about my TV’s drawback on a number of events, lastly interesting to the workplace of the president. A consultant informed me they couldn’t assist as a result of the TV guarantee wouldn’t embrace a alternative.

I’ve completely no religion that Samsung will repair the issue with my TV. I used to be suggested to not trouble with shopping for an prolonged guarantee, however now I want I had. Are you able to assist me get a alternative or a refund? — Pam Harper, Kihei, Hawaii


In fact, your Samsung TV shouldn’t have developed an issue so shortly after buy.  And sure, whereas it’s technically true that your Samsung guarantee doesn’t cowl a alternative, the corporate ought to have finished extra than simply refer you to a neighborhood restore store.

Samsung did the proper factor when it despatched you a brand new distant. However when your new TV developed a model new drawback, Samsung ought to have changed the TV, too.

It doesn’t work that means, although. Check out your guarantee. It says the corporate will restore or exchange this product “if discovered to be faulty through the restricted guarantee interval specified above.” However Samsung will get to find out whether or not to restore or exchange, not you. And the corporate wished to restore by sending a technician.

The excellent news: Samsung will exchange the TV with the unfixable drawback

It seems such as you tried to make contact with a close-by approved restore middle, however you couldn’t join. In the meantime, your damaged TV sat in your front room, a ineffective blob.

It seems as should you reached out to one of many higher-level government contacts at Samsung already and that this was their closing determination. However we listing extra government contacts for Samsung in our firm contacts database, and also you may need appealed to one of many managers. Additionally, listed here are just a few methods for resolving any shopper dispute.

I’m unsure if an prolonged guarantee would have coated you any higher. Usually, an prolonged guarantee solely covers your gadget for extra time. You have been nonetheless effectively throughout the guarantee interval once you contacted me.

I requested Samsung about your case. In response, the corporate supplied you a full refund.

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