By Kurtis Ming
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ELK GROVE, California (KOVR) — Three Elk Grove seniors are out almost $35,000 for a cruise they by no means took. How they paid is an enormous motive they’re struggling to get their a reimbursement.
“What I would like is a refund,” Penny Powell stated.
The journey of a lifetime for Dennis and Penny Powell and their buddy, Martha Tosha by no means occurred.
“We cancelled the journey due to most cancers,” Penny stated.
Dennis wanted surgical procedure, maintaining the trio from happening a 15-day cruise by way of France, however they’d journey insurance coverage.
Vantage Deluxe World Journey permitted their refund of $31,551 – not together with $3,297 for nonrefundable journey insurance coverage — again in August 2020. Greater than a 12 months later, no cash.
“If it was a small quantity, I’d go ‘OK,’ but it surely’s some huge cash,” Penny stated.
Sandi Carli informed us in January she was ready greater than a 12 months for a refund of $53,000 after vantage canceled the Croatian cruise she booked along with her associates.
Dick and Carolyn George are ready for $15,000 after their canceled journey.
Many couldn’t problem the costs with their bank cards as a result of they paid money to get a ten% low cost.
“That is the primary time I did that, and that is the consequence,” Sandi informed us.
Vantage tells us it’s processing 1000’s of requests after it postponed all journeys in 2020 and most in 2021.
After we received concerned, Sandi’s group received their a reimbursement.
In Penny’s case, Vantage tells us the accounting course of is taking for much longer than we wish, and the refunds will arrive in four-to-six weeks.
“If anyone requested me in the event that they had been going to go on a visit with Vantage, I’d inform them to not,” Penny stated.
I’d be leary of any firm pushing you to pay in money, for this very motive.
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